Frequently Asked Questions
What precautions are being taken due to Covid-19?
The health and safety of our guests are of top priority. We are following the guidelines given by the CDC for sanitizing after each tour. Given these are private tours, we do not require you to wear a masks.
Can I bring food and alcohol?
Yes, you can bring your preferred food or snacks, however because these are customize tours we can stop at any of the waterside restaurants with permitted docking and availability. Note, time of day and length of tour may not allow for stopping at the waterside restaurants.We provide disposable utensils, cups and paper plates.Alcohol is permitted. You must be 21 years of age and consumption of alcohol is monitored for safety and responsibility.
Are children allowed?
Yes. Children under the age of 3 are free of charge and will not be counted toward the 6 guests allowed for the tour. (Limit to 2 children under the age of 3.)
Are life jackets required?
Children under the age of 13 must wear a life jacket. We provide life jackets.
Can I cancel my tour?
We have a 72 hour cancellation policy. If you cancel within 72 hours of your scheduled tour, it is non-refundable, however, it is transferable to another date within 60 days. Rescheduling cannot be applied toward a holiday or special/promotional event.
What if weather does not permit?
Galatea has indoor and outdoor space. Refunds are available, but if you prefer your tour could be rescheduled to another date within 60 days. Rescheduling cannot be applied toward a holiday or special/promotional event.
Are these tours private to my party?
Yes, all tours are private.
Are these tours plan routes or can they be customized?
You can customize your tour or we can select a route for you. (Length of tour may limit your options.)